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Diploma Course in Credit Management

No one can doubt the vital importance of a well trained, motivated, credit management team, totally focussed on getting results. Our five day Diploma Course is geared to achieving precisely that.

With expert, enthusiastic presenters, high quality course notes, a superb learning environment and the stimulus of a challenging, but rewarding exam, the course gives a thorough insight into all the practical issues relating to Credit Management.

Benefits of attending the Diploma Course in Credit Management:

  • Candidates will become fully aware of all aspects of Commercial Credit Management
  • Practical tips and techniques you can put into effective use immediately
  • Subjects will be fully studied for the exam at the end of the course
  • Successful candidates will receive a Diploma - Pass, Merit or Distinction
  • Level 4 Accredited Certificate from NCFE (National College of Further Education) and CPD Points with Certification

Candidates who pass will get first year membership of the Association of Credit Professionals sponsored by CMT and designated letters, MACP (Diploma) to use after their name.

In-house Training

If you have a team of people in your credit department, we can present the Diploma Course in Credit Management for you at yourpremises. Other in -house courses are also available, including training for Sales People - Maximising Sales while Minimising Risk. Private training is geared to your specific needs by us spending time with you beforehand carrying out pre-course consultancy and your delegates completing questionnaires. We can also adapt our training courses to suit people involved in the Consumer Credit Industry.

Courses range from Level 2 to Level 4 Certificate and are CPD Certified

Understanding Credit Management

Are you aware of the aims and importance of good credit management? Do you communicate effectively at all levels internally and externally? How well equipped are you to exceed targets and increase profit?

  • Cost of credit
  • Impact of bad debts
  • Stimulating cash flow
  • How you can increase profit
  • Measuring performance
  • Improving performance
  • Setting targets
  • Cash planning
  • Being cost effective
  • Query management
  • Heading for clear goals
  • Improving communication
  • Developing a rapport with sales and others
  • Credit management health-check
  • Creating a winning environment

Managing Commercial Credit Risk

Can you maximise sales and minimise risk with your credit decisions? Do you consider whether you are one of many suppliers or one of the major suppliers to your customer when granting credit? Do you have effective, ongoing risk assessment?

  • The credit policy
  • Being commercially minded
  • Gathering the right information
  • Minimum requirements
  • Understanding information
  • Understanding company accounts
  • Working with a balance sheet
  • The profit and loss account
  • Working with key ratios
  • Scoring key ratios
  • Setting credit lines
  • Grading customers
  • Determining low, medium and high risk
  • On-going risk assessment
  • Making credit decisions on new businesses
  • Assessing different industries
  • Why and how businesses fail
  • Spotting warning signs
  • Customer visits

Cash Collection by Phone

In the same way that sales people are in competition for orders, you are in competition for cash. Can you influence customers to pay you sooner?

  • Rules to consider
  • Reaching the right person
  • Asking questions differently to others
  • Dealing with difficult situations
  • Overcoming excuses
  • Influencing customers to pay
  • Educating customers to your terms
  • Closing effectively
  • Making payment happen
  • Following up effectively

Legal Actions and Insolvency

Very often you can make the legal system work for you without taking legal proceedings. Do you issue proceedings or do you use solicitors?

  • Pre-action checks
  • Letter before action
  • Preparing your case
  • Completing the claim form
  • Debtors responses
  • Entering judgment
  • Enforcing judgment
  • Dealing with defended actions
  • The court tracking system
  • Statutory demands
  • Winding up petitions
  • Different types of insolvency

Export Overview

Are you aware of the basic differences between home trade and export credit?

  • Considerations for export credit
  • Country and political risk
  • Understanding key documents
  • Letters of credit
  • Forward exchange

Improving Emails and Letters

The written word can grab attention and influence people to respond in the way you want if done correctly! Can your letters and emails be more effective?

  • Keeping it simple
  • Influencing the reader
  • Emails and letters that work

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