Excellence is like an insurance policy. Results need to satisfy employers, customers and shareholders, but whatever the quality of your work, continued survival of a business or continued employment cannot be guaranteed, especially in the current Brexit uncertainty and Hung Parliament. Being excellent will go a long way to helping you keep a job, get a new job, become self employed or keep a business going.
Play to Your Strengths
Write down what you consider to be your best skills and qualities and get them checked by someone you trust to be honest and impartial. Make sure your strengths match the work you do or plan to do. For instance do not become a sales person, consultant or an independent financial adviser if you are shy or hesitant about selling yourself.
Achieving excellence is easier if you are using your best talents; it is not so easy if you are working in areas of weakness!
Learn to Improve
Seek to enhance your strengths and overcome your weaknesses by learning, training, education and practice. Ask yourself; “What problems do I have that need to be resolved?” “What challenges do I need to meet?” “What are the possible answers?” “What do I know?” “What do I need to learn?”
Reflect on what you have already learnt and know. Is it enough to keep you achieving excellent results in what you do? I have recently completed a training course on Social Media and am already reaping the benefits!!
It’s about Planning, Doing, Checking and Acting – The PDCA approach as it is known, by Charles Handy, a professor at London Business School from 1972 to 1994, who is featured in a book I recently read on Business Masterminds by Robert Heller.
Supply Total Quality
Use the PDCA process to rethink and improve everything you do. This is something I am working on. Standards need to be set at the highest level, customers (internal and external) need to be debriefed on their assessment of your work, preferably face to face. This is what strengthens relationships and gives quality control.
The latest information technology, used in the right way, will improve communications, efficiency and customer service. It should also help you manage your time better.
The right computer programmes will help you generate the right documents, create presentations and reports, speed up and record communications, keep accounts and help you plan financially, keep track of your appointments and deadlines, list and cross refer contacts, file documents digitally and so much more!
Your website should be a marketing and communications tool and also interactive.
Sustaining excellence not only depends on skills, tools and techniques, but on having a long term view. Charles Handy recommended these four rules:
Success breeds success and achieving excellence should bring even more success.
Steve Savva FCICM
Marie McKinley recently completed the Level 4 Diploma Course in Credit Management one to one over Skype. Here is what she wrote in an email: “I want to say a very sincere thank you for allowing me to study
What CMT is all about after 25 years in business: CMT is an NCFE Investing in Quality Approved Centre, delivering open, in-house and bespoke credit, finance, customer care, professional development, leadership and management courses; including a Level 4 Diploma Course
What do you think of our new website? We believe it is modern, up to date and easier to navigate and book courses on. Our aim is to provide top quality training and consultancy to all our clients and you
Steve Savva presented a two day workshop on Advanced Credit Collections For Credit Professionals in Dubai on 19 and 20 November and Kuala Lumpur on 22 and 23 November. Feedback was Excellent and the picture shows happy, smiling delegates after