Steve Savva FACP, FCICM
Managing Director and Presenter
Steve has been involved in credit management since leaving school. He has been developing and presenting credit management training courses for a number of years and has earned an enviable and impressive reputation, culminating in being recognized as one of the leading experts in the credit management profession.
Steve has immense ability in ensuring participation by all delegates. This, combined with his considerable ability to impart essential information in a most interesting, easily understood manner, enables delegates to return to their work places highly motivated, with increased confidence and vital knowledge, which they can put to good use immediately to their company’s benefit.
Steve is educated to a high standard and is extensively knowledgeable and experienced across all aspects of both commercial and consumer credit management.
He has been writing, promoting and delivering credit management training courses throughout his long career. He established Credit Management Training Limited more than 21 years ago.
Prior to this, Steve was the Director of Training at Touché Ross (now Delloite) and he has held senior appointments at companies including: CCC Business Studies, Tatung and Valor. He started his career straight from school as a credit controller with Bristol Street Motors.
Suzanne Trott MACP Dip
Client Services Director and Presenter
Suzanne Trott has worked in credit management for over 20 years, and is the newly appointed Client Services Director for Credit Management Training Limited.
Working with Blue Chip companies in pharmaceuticals, the motor industry, manufacturing, insurance and the last 6 years in maritime, she has a wealth of experience in credit management and in particular managing people, focusing on personal development, whilst having her own personal drive for excellence.
Suzanne has a proven track record of excellent cash collections, reducing DSO and aged debt, and maximising cash flow.
She has now chosen to embark on a career in training, utilising her skills in developing others.
Suzanne’s managing skills are to be desired, with focus on the engagement of others with robust communication and interpersonal skills.
She is committed, energetic, motivated, and brings with her, enthusiasm for the personal development of others, with, of course, fun!
Trevor Jones ACIB, MCICM
Trevor is an accomplished credit professional. He possess wide knowledge and experience of the credit industry especially in the field of credit control and collections gained primarily in financial services led ‘blue-chip’ companies, including, Barclays, Nationwide Building Society and Morgan Stanley where he was responsible for the bank’s UK residential special servicing function.
Trevor is educated to a high standard and holds Diploma qualifications in both Banking and Credit Control. His knowledge spans both secured and unsecured credit disciplines and is competent across both consumer and commercial credit groups.
He works for CMT as a Consultant to support Steve Savva grow and develop the business’s existing training and consulting services and implement new services including credit control, collections and debt mediation.
Trevor’s key skills and experience includes:
Brian Smith FACP, ACIB
Brian Smith enjoyed a career with Lloyds Bank. Upon retiring at management level he moved into education and training. Brian has lectured at numerous colleges to undergraduate level and has trained on such subjects as: debtor psychology, stress management and personal development to a number of ‘blue-chip’ companies. He was once described by the CIB “as the best distance tutor in the country”.
Brian has run his own specialised service by offering counselling and assisting borrowers facing re-possession by dealing with the financial and legal aspects of this.
Brian Smith is educated to a high standard. He holds a Diploma in Banking and is currently studying on a BSc (hons) course. He is also certificated to teach in further education and is trained in stress management.
Marie Rule LLB
Marie has extensive knowledge of Debt Recovery from both local government and private enterprise perspectives and is currently employed as Litigation and Recovery Officer for a Local Authority. She is a member of the Law Society and has completed a Postgraduate Diploma in Legal Practice.
Marie presents cases in the courts on behalf of a local council and this combined with her ability to decide upon the most appropriate enforcement action in each case has enabled her to bring successful conclusions to many cases.
Marie’s expert comprehension of this area enables delegates to gain a first-rate insight into the mechanisms of legal procedures in debt recovery.
It’s fair to say, Marie will keep you thoroughly absorbed