One and Two Day Open Courses
One day open courses are held regularly at a range of venues across the UK. All courses are also available for in-house training at your premises. Please contact us for details.
All one day courses can be accredited Levels 2 and 3 subject to assessment/examination.
Advanced Negotiation Skills
This two day advanced negotiation skills training course is designed for experienced negotiators who are looking to develop advanced negotiation skills in the more complex and challenging aspects of the negotiation process. It is a highly interactive two-day course which will help delegates examine the advanced negotiation process as it relates to the on-going demands of their business.
At this advanced level we will apply concepts already learned to help deal with complex situations involving negotiating teams, multi-party negotiations and negotiators of varying skill levels.
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Assertiveness Skills
Assertiveness skills are important. Assertiveness skills training can help manage difficult people and situations in an assertive manner. Assertive rather than aggressive or submissive behaviour can reduce the spiralling pressures and stresses that cause people to act and think negatively or under perform.
This assertiveness skills training course examines the differences between assertive, non-assertive and aggressive behaviour. Delegates will then practice assertive approaches to the many difficult situations they face mirroring real life scenarios.
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| Date | Venue | Price per delegate | Places | |
|---|
| 11-May-2012 | BIRMINGHAM | £297.00 | 12 |  |
Building High Performance Teams
Building a high performance team is important for managers in all organisations. High performance teams deliver better results and deliver them faster. They work in an open and honest environment allowing cross-fertilisation of ideas and good team spirit. This building high performance teams workshop concentrates on how leadership style and management behaviours can impact on individual and team motivation and performance. It is an interactive day comprising presentation, best practice, discussions, case studies and self-assessment questionnaires.
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Business Planning
Business planning is critical in the achievement of business objectives and hitting targets. This business planning training course provides a thorough grounding in how to create, measure and implement a business plan. Delegates will address the key strategic, planning and budgetary issues for implementing a successful business plan and have the opportunity to review the initial stages of their own plans using their own real data.
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CCBP Commercial
In the same way that sales people are in competition for business, credit controllers are in competition for cash. The telephone is a powerful tool for cash collection, but only when you have the skills to maximise its potential. This dynamic and interactive course enables delegates to use the phone as a weapon of mass persuasion, turning reasons for non payment into payment and helping you improve payments from all types of customers.
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CCBP Consumer
In the current economic climate more and more people are finding it difficult to keep up with repayments of mortgages, loans, credit cards and other debts. Some of these people need careful handling and the right approach with collection calls. This dynamic and interactive course enables delegates to switch on to the person they are dealing with and create a mood of co-operation, appearing to agree in order to change and reach a positive outcome
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| Date | Venue | Price per delegate | Places | |
|---|
| 07-May-2012 | BIRMINGHAM | £297.00 | 12 | |
Communication Skills for Managers
Communication skills for managers are vital and most managers recognise that communication skills are essential in business. Managers need to be able to communicate, build relationships and work with individuals at all levels and their behaviour and interpersonal skills can affect others both positively and negatively; consequently, this is a major element of good management.
This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programme will allow delegates to develop a greater awareness of the affect their behaviour has on others and increase their options when dealing with difficult staff, conflict or work-related problems.
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Communication Skills
Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation, this requires a complex mix of skill and style and an ability to adapt to different personality types.
To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This communication skills training course introduces delegates to the fundamental dynamics of high impact communication.
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Conducting Successful Meetings
Conducting successful meetings is a vital skill in today's business environment. Successful meetings provide an essential forum for planning, debate, information, briefing and decision-making. However, too many meetings are poorly prepared and managed, leading to the loss of valuable time and failure in satisfying their objectives.
This conducting successful meetings training course is designed to give delegates guidelines on the necessary preparation and structure of meetings to ensure successful outcomes. It is also designed to enable participants to learn and practice the effective skills of chairing and participating in shorter and more productive meetings.
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Introduction to Management and Leadership
Our 'Introduction to Management and Leadership' is a comprehensive two day management and leadership training course that will give delegates an insight into the management and leadership of people. This is one of the key areas that effects motivation and productivity in business today and will make delegates aware of different management and leadership styles and the affect they can have on others.
Successful managers are able to develop and use a range of management and leadership styles and to apply the most appropriate one for the task facing them. The management style chosen may also need to be adapted to fit with different teams and individuals and this course will provide delegates with a range of management and leadership styles to employ in the workplace plus the ability to judge which the best one to use.
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DIY Debt Collection through the County Court
Very often you can make the legal system work for you without taking legal proceedings. Do you issue proceedings or do you use solicitors?
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Managing Commercial Credit Risk
Can you maximise sales and effectively manage risk with your credit decisions? Do you consider whether you are one of many suppliers or one of the major suppliers to your customer when granting credit? Do you have effective ongoing risk assessment?
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| Date | Venue | Price per delegate | Places | |
|---|
| 20-Mar-2012 | BIRMINGHAM | £297.00 | 12 | |
| 22-Mar-2012 | LONDON | £297.00 | 12 | |
Understanding Financial Statements
Description Required
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Using the County Court Bulk Centre
This is a half day course that will benefit anyone who uses the County Court on a regular basis. Using the County Court Bulk Centre will speed up recovery of bad debts, save court fees and help you in the process of charging interest and other penalties, improving cash flow and productivity.
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| Date | Venue | Price per delegate | Places | |
|---|
| 06-Mar-2012 | BRIGHTON | £195.00 | 12 | |