Assertiveness Skills

Assertiveness skills are important. Assertiveness skills training can help manage difficult people and situations in an assertive manner. Assertive rather than aggressive or submissive behaviour can reduce the spiralling pressures and stresses that cause people to act and think negatively or under perform.

This assertiveness skills training course examines the differences between assertive, non-assertive and aggressive behaviour. Delegates will then practice assertive approaches to the many difficult situations they face mirroring real life scenarios.

In a safe environment we will introduce delegates to difficult, defensive or negative people who in various ways cause problems and conflict and with guidance and individual support delegates will learn and implement proven techniques to deal with people effectively.

Course Objectives

• Understand why and how conflict arises and how to identify silent conflict
• Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace
• Develop a style that is productive, positive and direct rather than aggressive or submissive
• Be assertive and confident in situations that involve teams, conflict and confrontation
• Adopt a constructive and influential behaviour style in the face of negative attitudes and aggression or when addressing poor performance
• Recognise the rights and values of others and communicate your views and ideas in a direct and effective manner
• Give and receive feedback in a constructive and positive way
• Develop assertiveness techniques by practicing ways in which difficult situations and people can be handled effectively

Course Designed For

Members of an organisation, regardless of role or function who need time and space to examine, learn and practice positive and assertive techniques for working with others effectively.

Course Duration

One Day

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There aren't any dates available for this course at the moment however it is available for In-house training at your premises. Please contact us for details.

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