CCBP Commercial

In the same way that sales people are in competition for business, credit controllers are in competition for cash. The telephone is a powerful tool for cash collection, but only when you have the skills to maximise its potential. This dynamic and interactive course enables delegates to use the phone as a weapon of mass persuasion, turning reasons for non payment into payment and helping you improve payments from all types of customers.

Course Objectives

• Break through the barriers that block payment and hold up cash
• Knowing your customers and planning your collections strategy
• Using influencing factors to persuade customers to pay sooner
• Closing calls feeling confident you will be paid

Course Designed For

Anyone selling goods or providing services on credit involved in telephoning customers for payment or who manages a team of people involved in collecting payments from debtors.

Course Duration

One Day

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Date	Venue	Price per delegate	Places
15-Mar-2012	LONDON	£297.00	12
24-Apr-2012	NEWCASTLE	£297.00	12
01-May-2012	BIRMINGHAM	£297.00	12
03-May-2012	LONDON	£297.00	12

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