Cash Collection By Phone - Consumer Credit

In the current economic climate more and more people are finding it difficult to keep up with repayments of mortgages, loans, credit cards and other debts. Some of these people need careful handling and the right approach with collection calls. This dynamic and interactive course enables delegates to switch on to the person they are dealing with and create a mood of co-operation, appearing to agree in order to change and reach a positive outcome

Course Objectives

• Break through the barriers that block payment and hold up cash
• Come to amicable arrangements without sacrificing goodwill
• How to use influencing factors to persuade customers to pay rather than not pay, or to pay something rather than nothing
• Closing calls with confidence

Course Designed For

Call centre, bank, building society, utilities and telephone and mobile phone and debt recovery staff involved in collecting arrears, re-payments and debts from private individuals.

Course Duration

One Day

---

There aren't any dates available for this course at the moment however it is available for In-house training at your premises. Please contact us for details.

---