Communication Skills

Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation, this requires a complex mix of skill and style and an ability to adapt to different personality types.

To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This communication skills training course introduces delegates to the fundamental dynamics of high impact communication.

Course Objectives

• Appreciate the importance of high impact communication in a variety of situations
• Create the appropriate environment for delivery of excellent face-to-face communication
• Deliver your message with confidence
• Construct and refine your messages to ensure you are understood and receive a positive response
• Develop a range of communication skills to ensure you receive appropriate attention
• Refine your ability to elicit a high quality response from your audience
• Gain the confidence of others
• Convert communication into action

Course Designed For

Individuals who need to create a lasting and distinctive impact on the people with whom they interact

Course Duration

One Day

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Date	Venue	Price per delegate	Places
02-Apr-2012	BIRMINGHAM	£297.00	12
01-Jun-2012	BIRMINGHAM	£297.00	12

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