Testimonials
Please click here to listen to a voicemail testimonial.
This is what our clients say about us:
"You have helped me tackle some of our most difficult clients and I have now reduced not only a lot of the debt, but also the amount of days they are paying in."
Kay Bradley - Navartis Ltd
"Thanks again for the excellent session on In-Depth Accounts Analysis and Credit Scoring. When we wrapped up the feedback from the group was 100% positive and everyone really enjoyed being back in the classroom again - so congratulations."
Guy Thompson - Sun Chemical
“The participants all thanked me for organising the training. They all said that you gave a really excellent, interesting and informative presentation. You always take your work very, very seriously and prepare everything you need to do with a lot of dedication."
Marcelline Warrington - Bank of Valletta - Malta
“Thanks for your time today. Already sent an email to a problem account with change of wording and responded to me by phone within 30 minutes!”
Gary Jesson - e-Financial Management
"I would really like to thank you for doing the Professional Credit Manager Masterclass with us last week. I really enjoyed the mix and self analysing etc. It made me look at things from a different perspective."
Nicola Kennedy - Life Technologies
“Having worked in the Credit and Debt Management industry for nearly 30 years, I was most pleased to discover we never stop ‘learning’ and some of your valuable tips and techniques to achieve best practice will most certainly be taken forward.”
Tina Chapple - Bournemouth and West Hampshire Water
"I really enjoyed the Credit Lifecycle and Debt Recovery Masterclass in Bahrain and i believe it will definitely prove beneficial for me and my company."
Betigun Akal - TUI - Turkey
“The course has exceeded my expectations. I learnt to be proactive and no longer reactive and to turn negative situations into positive outcomes. I will recommend it to every credit controller I know.”
Sylvia Lewis - Carlisle Brake Products (UK) Ltd
“Firstly a massive thank you from me and Janine, we thoroughly enjoyed the course and learnt a lot of new ways to handle our customers. As I mentioned the course was well above our expectations and better than the ICM courses I attended. Early indications show the training is paying off.”
Chris Bowyer - Commercial Recovery Services
"The Credit Lifecycle and Debt Recovery Masterclass is a really great and useful training course."
Amjad Shahin - Alkorayef Lubricants - Saudi Arabia
"It was a wonderful pleasure and learning experience to attend the Credit Lifecycle and Debt Recovery Masterclass presented by you. I have gained a lot of knowledge and made new friends."
Khalid Al Kateeb - Daman Health - Abu Dhabi
“Let me express my appreciation on the diploma course. I can really see myself improving and developing in all areas of credit management.”
Gloria Alwis - PNB Europe
"Your style was welcoming and refreshing. So many times in a training environment I feel the trainer has read up on what needs to be said and doesn't really put 100% into it. You, however, admittedly love your job and the industry and it shows. I hope I am fortunate enough to be included in any of your visits and would be honoured to be one your contacts within O2."
Chris Kirman - O2
“I am writing to say thank you for the wonderful course. Both Chris and I thoroughly enjoyed it and were so pleased that we enrolled. The course was highly informative and both you and Gerry were brimming with enthusiasm for your work. This is wonderful to see and definitely is contagious.”
Ingrid Johnson - ICL Revenue Services
“Having arrived at the hotel knowing the very basics of financial statements, I came away understanding all about different ratios...being able to sit down and put into practice what we had learnt was a great achievement.”
Jill Poelijoe - Deutsche Financial Services
“I’ve been on several of these courses, but never before felt so relaxed and eager to participate and learn.”
Valerie Griffin - Sericol
“Pat and I enjoyed the Diploma Course so much we felt our staff would benefit from your expertise as well.”
Sally Gilluley - Volvo Contracts
“I would just like to say that it’s the most riveting course I have attended. I came away with a lot of ideas to put to my company. I thoroughly enjoyed it.”
Sandy Anstee - AES Ltd
“I have attended many courses during my career, but I must confess that I really enjoyed your course. The content was excellent, simple to understand and yet very effective.”
Wendy Price - Shimano (UK) Ltd
“I thought it would be nice to give you some fantastic feedback from your session. The guys absolutely loved it and came back brimming and full of excitement on what they learnt and what they want to change. They couldn’t give you enough praise.”
Chris Roberts - British Gas Business
“Just wanted to say a Big Thank You for the past five weeks. I would recommend your Diploma Course and your company to anyone; it’s well organised, interesting presenters, good course material, friendly and approachable. What else can I say?”
Lisa Dey - Stagecoach UK Bus Company
“I have spoken to Joseph, Lee and Nikki - all of whom really enjoyed the Professional Credit Manager Masterclass. Joseph now knows my secrets - he mentioned that he could see how I applied everything he learnt over the three days!"
Gary Steadman - Life Technologies
“Now my feet have finally come back down to earth and the news has settled in, I would like to say a massive thank you for the tutoring and support you have offered me. I really feel now that this will help me in my future and to move on to bigger and better things. I still cannot believe I got a 'distinction'. I am telling everyone and the response has been overwhelming”
Carol Thompson - Smith & Nephew Healthcare
“I found your workshop to be extremely beneficial and I’m happy to say that on the occasions that I have used “The Magic Letter”, as it is known internally, it has been 100% successful.
Tracy Padden - Borland UK Ltd
“I really would like to say a big thank you for your excellent presentation. I’ve had quite a lot of e-mails from the credit controllers saying how much they enjoyed the day. I have to say it is the best Telephone Collections presentation I’ve seen, and needless to say I’ve seen a few over the years.”
Karen Molyneux - QMH
“Your Diploma Course in Credit Management is an intense, but highly rewarding exercise, which will add value to anyone studying for it. The course delivered everything. Putting the skills I learnt into practice has added real value to the department, increasing understanding, quality of training decisions and overall collection performance. I would recommend it to anyone looking to increase their abilities and understanding of key issues relating to Credit Management, without having to study for a prolonged amount of time.”
Matthew Wright - Centrica
“Since returning to the office I have been able to implement your suggestions and feel that my collection techniques have been enhanced and expanded. I feel more confident when speaking with clients and am able to respond to their excuses rather than accepting them.”
Debbie Jacobs - HSA Healthcare
“The training was fantastic. It certainly raised issues/techniques that we had not considered in the past.”
Panayiotis Koullas - XLN Telecom
“Thanks for a great Diploma Course in Credit Management.”
Elliott Depree - Sothebys
"I learned a great deal on the Diploma Course and you really made it interesting."
Luke Stace - Fitness First
“We were impressed by the way Steve Savva ran the day. It makes a nice change to be trained by someone who has personal experiences to share with delegates.”
Gerald Barton - Lloyds Pharmacy
“Sally, I was very impressed with the enthusiasm Steve has for Credit Management. From what I saw and heard, I have asked for an in-house training course for my credit control team to cover a “motivational” session, improving knowledge, team skills and procedures.”
Alan G Lowdell – Hill McGlynn & Associates
“Thought you might like to know, we have had only very positive feedback from the Managing Credit Risk day. All attendees found it useful and felt it would help them with their current roles.”
Debbie Mason - Frontier Agriculture
“Since attending the Diploma Course last year, I’m very excited about attending the Professional Credit Manager Workshop and learning even more new ideas I can put into practice.”
Nigel Webster – Terex-Demag
“The training was very good and everyone got something out of the day. I have been listening to the team making calls and it is impressive to hear the increased level of authority and confidence they have. They will all be after my job soon!”
Linda Kennedy - Communisis
“Thanks again for a very successful day – nothing but positive feedback from the crew!”
Angie M Deverick - Newcastle College
“Feedback from your Call Handling Skills Workshop was excellent and we would like you to put together a training course for our Field Development Coordinators.”
Neil Phypers - PayPoint
“Having now completed both the diploma course and the professional credit manager workshop, I felt it was prudent for me to give you some feedback on the two.
Diploma Course – Firstly, let me say how much I enjoyed this course. As you know I have done the certificate course with the ICM and although this was beneficial, I felt the structure of that course and the amount of irrelevant information that it seemed to cover meant that it was hard to garner too many things from this that I could develop into my job role. This is not an accusation I could levy at your diploma course. I felt that all the information we covered was extremely relevant and I feel it has left me with the skills to do my job to an even greater level (accepting for the fact that I was amazing already....ha ha). Both you and Marie made the course enjoyable and not once did I struggle for motivation or feel bored or clock watch. I hope that the results I achieved show that what I have said is completely true, because I wouldn’t have achieved this had I not enjoyed it. Many thanks to both you and Marie and please pass my comments on to her.
Professional Credit Manager Workshop – What can I say about this? Amazing! I was not sure what to expect from this, but despite my lack of expectations, I was still surprised by how good this workshop was. The parts covered under the NLP umbrella by Joseph and Paul were exceptional and in my opinion, really got the workshop off to a flying start. That said; I feel that however it had been structured it would still have been excellent and beneficial to all involved. As you know I was mainly there for the In Depth Credit Risk Analysis and this part of the course was covered really well and I came out of it with the knowledge I was looking for and probably more. I am calculating millions of different ratio’s, sifting through notes to accounts with a fine tooth comb and asking questions.
I would change nothing about these two courses. Nothing! The presenters for both were excellent and the venues for them were equally as impressive.
Many Thanks for everything. I feel that I have picked up valuable skills that will help me not only improve in my current role, but face future challenges with confidence and increased vigour.”
Daniel Rankin - WStore