This is what others had to say...

"Firstly a massive thank you from me and Janine, we thoroughly enjoyed the course and learnt a lot of new ways to handle our customers at the level we work at.  As I mentioned the course was well above our expectations and better than the ICM courses I attended.  Early indications show the Cash Collections by Phone training is paying off. "

Chris Bowyer - Commercial Recovery Services

"Your style was welcoming and refreshing. So many times in a training environment I feel the trainer has read up on what needs to be said and doesn't really put 100% into it. You, however admittedly love your job and the industry and it shows. I hope I am fortunate enough to be included in any of your visits and would be honoured to be one your contacts within O2."

"Once again Steve, thank you ever so much."

Chris Kirman - O2.

“I am writing to say thank you for the wonderful course. Both Chris and I thoroughly enjoyed it and were so pleased that we enrolled. The course was highly informative and both you and Gerry were brimming with enthusiasm for your work. This is wonderful to see and definitely is contagious.”

Ingrid Johnson - ICL Revenue Services

“Having arrived at the hotel knowing the very basics of financial statements, I came away understanding all about different ratios...being able to sit down and put into practice what we had learnt was a great achievement.”

Jill Poelijoe Deutsche Financial Services

“I’ve been on several of these courses, but never before felt so relaxed and eager to participate and learn.”

Valerie Griffin - Sericol

“Pat and I enjoyed the course so much we felt our staff would benefit from your expertise as well.”

Sally Gilluley - Volvo Contracts

“I would just like to say that it’s the most riveting course I have attended. I came away with a lot of ideas to put to my company. I thoroughly enjoyed it.”

Sandy Anstee - AES Ltd

“I have attended many courses during my career, but I must confess that I really enjoyed your course. The content was excellent, simple to understand and yet very effective.”

Wendy Price - Shimano (UK) Ltd

“I thought it would be nice to give you some fantastic feedback from your session. The guys absolutely loved it and came back brimming and full of excitement on what they learnt and what they want to change. They couldn’t give you enough praise.”

Chris Roberts – British Gas Business

“Just wanted to say a Big Thank You for the past five weeks. I would recommend your Diploma Course and your company to anyone, it’s well organised, interesting presenters, good course material, friendly and approachable. What else can I say?”

Lisa Dey – Stagecoach UK Bus Company

“Guys all loved the course as I expected.”

Gary Steadman - Adecco

“The DIY Legal course was excellently presented.”

Linda Kennedy – Jackel International Ltd

“I found your workshop to be extremely beneficial and I’m happy to say that on the occasions that I have used “The Magic Letter”, as it is known internally, it has been 100% successful.

Tracy Padden – Borland UK Ltd

“ I really would like to say a big thank you for your excellent presentation. I’ve had quite a lot of e-mails from the credit controllers saying how much they enjoyed the day. I have to say it is the best Telephone Collections presentation I’ve seen, and needless to say I’ve seen a few over the years.”

Karen Molyneux – Queens Moat Houses

“Your Diploma Course in Credit Management is an intense, but highly rewarding exercise, which will add value to anyone studying for it. The course delivered everything. Putting the skills I learnt into practice has added real value to the department, increasing understanding, quality of training decisions and overall collection performance. I would recommend it to anyone looking to increase their abilities and understanding of key issues relating to Credit Management, without having to study for a prolonged amount of time.”

Matthew Wright - Centrica

“Since returning to the office I have been able to implement your suggestions and feel that my collection techniques have been enhanced and expanded. I feel more confident when speaking with clients and am able to respond to their excuses rather than accepting them.”

Debbie Jacobs – HAS Healthcare

“The training was fantastic. It certainly raised issues/techniques that we had not considered in the past.”

Panayiotis Koullas – XLN Telecom