CASH COLLECTION FOR SALES PEOPLE - 1 DAY
DESCRIPTION

It is challenging to book a new order and chase the customer for a late payment, at the same time! Still, salespeople often need to cope with this confronting challenge.

In this interactive Live Course, you will learn why collecting money matters. You will learn how to deal with excuses; how to be assertive with difficult customers; and how to influence them to pay sooner without jeopardizing the customer relationship.

COURSE CONTENT

Understanding the importance of Collecting Money
Influencing the customer
Being assertive
Dealing with excuses
Class exercises

IT IS DESIGNED FOR

Salespeople dealing with cash collection issues and late paying customers.

COMPOSITION & DURATION

Following a brief overview of financial objectives, this workshop is vastly dedicated to group exercises on payment negotiation, where learners will deal with various situations to practice their influencing, persuasive and bargaining skills to collect money.
8 hours

BUSINESS & SOFT SKILLS

Conflict management
Finance for non-finance people
Negotiation
Negotiation styles
Win-win principle
Assertiveness
Attentive listening
Being tactful
Influencing
Interpersonal skills
Mindful communication
 
COST
 
£654 plus VAT per person
 
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