Have you ever considered the impact of late payments, write-offs or unpaid invoices to your organisation’s profitability and customer relationships?
Despite the best efforts of your cash collection team to collect outstanding payments from customers, badly constructed order agreements, poorly negotiated terms and a lack of information can result in overdue payments, a shortage of cash flow and a knock on impact throughout your business which in turn creates more pressure on sales teams.
If you are granting credit for your goods or services it’s vital that you focus on adopting a proactive approach to prevent payment related issues through establishing the correct policies, controls and commercial awareness throughout your organisation.
Who is this for?
This course is designed with sales, credit control and customer services teams in mind. It will help them understand the importance of credit management and the impact bad decisions can have on your profitability and customer satisfaction. They will learn how to ask the right questions, negotiate terms and look out for warning signs.
To get the most out of this course we also recommend that you send representatives from sales and finance so that they can work together to understand their roles and perspectives and how this relates to the success of a business. (Flat jackets and crash helmets are not provided).
Cost: £397 plus VAT per delegate – including course notes, attendance certificate, lunch and refreshments.