In the same way that sales people are in competition for business, credit controllers are in competition for cash. The telephone is a powerful tool for cash collection, but only when you have the skills to maximise its potential. This dynamic and interactive course enables delegates to use the telephone as a weapon of mass persuasion, turning reasons for non payment into payment and helping you improve payments from all types of customers.
Cost: £397 plus VAT per delegate – including course notes, attendance certificate, lunch and refreshments.
Closing the Call
Areas of Difficulty
Course Designed For
Anyone selling goods or providing services on credit involved in telephoning customers for payment or who manages a team of people involved in collecting payments from debtors.