CASH COLLECTION DIGITAL TRAINING MODULE
DESCRIPTION

In the same way that salespeople are in competition for business, credit controllers are in competition for cash. Pursuing payments either on the telephone, face to face, or via e-mails requires specific cash collection techniques. With this complete Level 2 digital training course accredited by NCFE, candidates will learn the fundamentals of cash collection; how to deal effectively with difficult situations and how to be successful in chasing small or large customers.

COURSE CONTENT

Planning your cash collection call - preview
Customer behaviours to deal with - preview
Negotiation styles - preview
Negotiation flow - preview
Improving payments from large companies - preview
Effective Collection Calls - preview
Collection letters - preview
Cash Collection Exam - preview

IT IS DESIGNED FOR

Anyone selling goods or services on credit terms and involved in cash collection. People who pursue payment on the telephone, face to face or via e-mails and letters.

COMPOSITION & DURATION

7 e-classes
64 chapters including

Short dialogue videos
Interactive exercises and
Summary quizzes
Supplementary materials

10 hours plus additional time for supplementary materials

© Credit Management Training Ltd 2020  |  Terms & Conditions