In the same way that salespeople are in competition for business, credit controllers are in competition for cash. Pursuing payments either on the telephone, face to face, or via e-mails requires specific cash collection techniques. With this complete Level 2 digital training course accredited by NCFE, candidates will learn the fundamentals of cash collection; how to deal effectively with difficult situations and how to be successful in chasing small or large customers.
Planning your cash collection call - preview
Customer behaviours to deal with - preview
Negotiation styles - preview
Negotiation flow - preview
Improving payments from large companies - preview
Effective Collection Calls - preview
Collection letters - preview
Cash Collection Exam - preview
Anyone selling goods or services on credit terms and involved in cash collection. People who pursue payment on the telephone, face to face or via e-mails and letters.
64 chapters including
Short dialogue videos
Interactive exercises and
10 hours plus additional time for supplementary materials