IMPACTFUL COLLECTION LETTERS AND EMAILS - E-CLASS
DESCRIPTION

Everybody can write letters and emails. But effective ones? Which are read and answered immediately? Not so many. In this practical e-class, you will gain letter and email techniques that work. You will learn the best manner to compile outstanding messages; how to increase pressure and how to correspond professionally with customers.

IT IS DESIGNED FOR

Anyone who needs to frequently communicate with customers in letters and emails.

COMPOSITION & DURATION

The e-class contains 7 chapters including

• 17 short videos
• 24 interactive exercises and
• 1 summary quiz

Supplementary materials

2:30 hours

7.1 OBJECTIVES
7.1.1 Objectives
7.1.2 Opening
 
7.2 GRABBING ATTENTION
7.2.1 The Secret
7.2.2 Interactive Exercise
7.2.3 Interactive Exercise
7.2.4 Summary
 
7.3 CONTENT THAT WORKS
7.3.1 Facts matter
7.3.2 Interactive Exercise
7.3.3 Summary
 
7.4 INCREASE PRESSURE FOR RESULTS
7.4.1 Highlight consequencies
7.4.2 Firm and polite - Free Preview (bottom of page)
7.4.3 Interactive Exercise
7.4.4 Summary
 
7.5 EMAIL EFFICIENCY AND POLITENESS
7.5.1 Your Purpose
7.5.2 Politeness
7.5.3 Interactive Exercise
7.5.4 Summary
 
7.6 MORE ABOUT EMAILS
7.6.1 Copies to everyone
7.6.2 Interactive Exercise
7.6.3 Summary
7.6.4 Sensitive e-mails
7.6.5 Interactive Exercise
7.6.6 Summary
7.6.7 Welcoming e-mails
 
7.7 CLOSING
7.7.1 Summary
7.7.2 Supplementary materials
7.7.3 Feedback form
7.7.4 e-class Quiz
 
Final Quiz
 
Only £127 plus VAT per person
 

 

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