NEGOTIATION FLOW - E-CLASS
DESCRIPTION

Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be it chasing a customer for payment, or resolving issues with other departments, negotiation is needed.

In this interactive e-class, delegates will learn about the steps of negotiation, leading to a mutually beneficial agreement, irrespective of how far apart their original positions are.

IT IS DESIGNED FOR

Anyone who needs to interact with customers and other departments, in pursuit of payment or to resolve issues.

COMPOSITION & DURATION

The e-class contains 9 chapters including

• 34 short videos
• 34 interactive exercises and
• 1 summary quiz

Supplementary materials

3:30 hours

4.1 OBJECTIVES
4.1.1 Objectives
4.1.2 Opening
 
4.2 NEGOTIATION AS A PROCESS
4.2.1 What is negotiation?
4.2.2 Interactive Exercise
 
4.3 PLANNING AND PREPARATION
4.3.1 Proper Prior Planning
4.3.2 Interctive Exercise
4.3.3 Summary
4.3.4 Evaluating needs
4.3.5 Interactive Exercise
4.3.6 Summary
4.3.7 Alternatives
4.3.8 Interactive Exercise
4.3.9 Summary
 
4.4 DEFINITION AND COMMUNICATION OF GROUND RULES
4.4.1 Ground rules
4.4.2 Who
4.4.3 What
4.4.4 How long
4.4.5 Where
4.4.6 Interactive Exercise
4.4.7 Summary
4.4.8 Means
4.4.9 Language
4.4.10 Impasse
4.4.11 Interactive Exercise
4.4.12 Summary
 
4.5 CLARIFICATION AND JUSTIFICATION
4.5.1 Clarify first
4.5.2 Interactive Exercise
4.5.3 Summary
 
4.6 BARGAINING AND PROBLEM SOLVING
4.6.1 Bargaining
4.6.2 Interactive Exercise
4.6.3 Summary
 
4.7 CLOSURE AND IMPLEMENTATION
4.7.1 Closure
4.7.2 Interactive Exercise
4.7.3 Summary
 
4.8 CASE STUDY
4.8.1 Background
4.8.2 Dialogue
4.8.3 Interactive Exercise
4.8.4 Dialogue
4.8.5 Interactive Exercise
4.8.6 Dialogue
4.8.7 Interactive Exercise
4.8.8 Dialogue
4.8.9 Interactive Exercise
4.8.10 Dialogue
4.8.11 Interactive Exercise
4.8.12 Dialogue
4.8.13 Interactive Exercise
4.8.14 Summary
 
4.9 CLOSING
4.9.1 Summary
4.9.2 Supplementary materials
4.9.3 Feedback form
4.9.4 e-class Quiz
 
Final Quiz
 
Only £145 plus VAT per person

 

Preview Video

Book Your Place:

{{ model.priceText }}
No. of places ({{ model.stockLevel }} available):

Please provide the name and email address of all attendees:

This course is fully booked.
  Please complete all options above  
  Please enter a valid quantity  
© Credit Management Training Ltd 2021  |  Terms & Conditions