NEGOTIATION STYLES - E-CLASS
DESCRIPTION
Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be it chasing a customer for payment, or resolving issues with other departments, negotiation is needed.
In this interactive e-class, delegates will acquire knowledge about the main negotiation styles and learn how to aptly cope with different characters to reach the desired outcome.
IT IS DESIGNED FOR
Anyone who needs to interact with customers and other departments, in pursuit of payment or problem resolution.
COMPOSITION & DURATION
The e-class contains 9 chapters including
• 24 short videos
• 20 interactive exercises and
• 1 summary quiz
Supplementary materials
2:30 hours
3.1 OBJECTIVES
3.1.1 Objectives
3.1.2 Opening
3.2 REACHING AN AGREEMENT
3.2.1 Negotiation
3.2.2 Interactive Exercise
3.2.3 Summary
3.3 WIN THE COMPETITORS
3.3.1 The Competitor
3.3.2 Dialogue
3.3.3 Interactive Exercise
3.3.4 Dialogue
3.3.5 Interactive Exercise
3.3.6 Summary
3.4 LEVERAGE THE COMPROMISER
3.4.1 The Compromiser
3.4.2 Dialogue
3.4.3 Interactive Exercise
3.4.4 Dialogue
3.4.5 Interactive Exercise
3.4.6 Summary
3.5 UNDERSTAND THE PLEASERS
3.5.1 The Pleaser
3.5.2 Dialogue
3.5.3 Interactive Exercise
3.5.4 Dialogue
3.5.5 Interactive Exercise
3.5.6 Summary
3.6 ACTIVATE AVOIDERS
3.6.1 The Avoider
3.6.3 Interactive Exercise
3.6.4 Summary
3.7 WIN WITH COLLABORATORS
3.7.1 The Collaborator
3.7.2 Interactive Exercise
3.7.3 Summary
3.8 MORE ABOUT THE STYLES
3.8.1 Blending
3.8.2 Dialogue
3.8.3 Interactive Exercise
3.8.4 Summary
3.9 CLOSING
3.9.1 Summary
3.9.2 Supplementary materials
3.9.3 Feedback form
3.9.4 e-class Quiz
Final Quiz
Only £127 plus VAT per person
