PLANNING YOUR COLLECTION CALL - E-CLASS
DESCRIPTION
The objective of a cash collection call is to receive the payment without delay. Pursuing payments effectively requires proper, proactive, targeted preparation. In this dynamic digital e-class, delegates will learn the basics of how to prepare for a cash collection call; what the elements of proper prior planning are; the reasons why customers do not pay on time, the different customer types they will need to deal with and how to deliver as planned.
IT IS DESIGNED FOR
Anyone who needs to chase customers for payments, on the telephone, face to face or via e-mails and letters.
COMPOSITION & DURATION
The e-class contains 9 chapters including
• 20 short videos
• 11 interactive exercises and
• 1 summary quiz
Supplementary materials
2 hours
1.1 OBJECTIVES
1.1.1 Objectives
1.1.2 Opening
1.2 START IT RIGHT
1.2.1 How to start
1.2.2 Interactive Exercise
1.2.3 Start it right
1.2.4 Interactive Exercise
1.2.5 Summary
1.3 PROPER PRIOR PLANNING
1.3.1 Why Proper Prior Planning
1.3.2 Interctive Exercise
1.3.3 Summary
1.4 CONTACTS THAT MATTER
1.4.1 Contacts that matter
1.4.2 Interactive Exercise
1.4.3 Summary
1.5 PLAN THE OUTCOME
1.5.1 Plan your objective
1.5.2 Interactive Exercise
1.5.3 Summary
1.6 WHY CUSTOMERS DON'T PAY ON TIME
1.6.1 Willing and Able
1.6.2 Interactive Exercise
1.6.3 Summary
1.7 CUSTOMER TYPES YOU NEED TO DEAL WITH
1.7.1 The most important types
1.7.2 Interactive Exercise
1.7.3 Summary
1.8 DELIVER AS PLANNED
1.8.1 Case Study
1.8.3 Dialogue
1.8.4 Interactive Exercise
1.8.5 The Result
1.8.6 Interactive Exercise
1.8.7 Summary
1.9 CLOSING
1.9.1 Summary
1.9.2 Supplementary materials
1.9.3 Feedback form
1.9.4 e-class Quiz
Final Quiz
Only £127 plus VAT per person
