POWERFUL CASH COLLECTION TECHNIQUES - 1 DAY

 
 
 
 
 
 
 
 
 
DESCRIPTION

Learn the tactics of persuasion in one day! In the same way that salespeople are in competition for business, cash collection people are in competition for cash. The telephone is a powerful tool, but only if you have the skills to maximise its potential.

In this dynamic and interactive Live Course, you will learn to use the telephone as a weapon of persuasion; you will learn how to be assertive with difficult customers; and how to influence them to pay sooner without jeopardising the customer relationship.

 
COURSE CONTENT

Understanding the importance of collecting money
Influencing the customer to pay you sooner
Dealing with different customer types
Being assertive with customers
Stressing the benefits of paying
Reaching an agreement
Role plays – group exercises

 

IT IS DESIGNED FOR

Anyone dealing with cash collection issues and late paying customers.

 

COMPOSITION & DURATION

Following a brief overview of financial objectives this workshop is vastly dedicated to group exercises on influencing, payment negotiation, where learners will deal with various situations to practice their influencing, persuasive and bargaining skills to collect money.
8 hours

 

BUSINESS & SOFT SKILLS
Cash-flow
Cost analysis
Planning
Conflict management
Communication types
Different customer types
Negotiation
Win-win principle
Assertiveness
Attentive listening
Being tactful
Influencing
Interpersonal skills
Mindful Communication
 
DATE & TIME (GB TIME)

Mon 26/Apr/21 8:00
Mon 24/May/21 8:00
Mon 21/Jun/21 8:00
Mon 19/Jul/21 8:00
Tue 10/Aug/21 8:00
Mon 25/Oct/21 8:00
Tue 9/Nov/21 8:00
Mon 6/Dec/21 8:00

COST

£654 plus VAT per person

Dates & Venues:

6 Dec 2021
Live Course
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