Thank you for the excellent training and the passion you shared, interesting and inspiring. You showed us a new concept in a very approachable way.
We value the feedback we receive from our clients as we see this as a way to continuously improve the high quality training we are proud to deliver at CMT. Please see below, some of our recent feedback.
Thank you for the excellent training and the passion you shared, interesting and inspiring. You showed us a new concept in a very approachable way.
I was very impressed with the enthusiasm Steve has for Credit Management. From what I saw and heard, I have asked for an in-house training course for my credit control team to cover a motivational session, improving knowledge, team skills and procedures.
The Credit Lifecycle and Debt Recovery Masterclass is a really great and useful training course and I am looking forward to meeting you on other courses.
Thanks again for a very successful day – nothing but positive feedback from the crew!
I really enjoyed the Credit Lifecycle and Debt Recovery Masterclass in Bahrain and I believe that it will definitely prove beneficial for me and my company.
Now my feet have finally come back down to earth and the news has settled in, I would like to say a massive thank you for the tutoring and support you have offered to me. I really feel now that this will help me in my future and to move on to bigger and better things. I still cannot believe I got a 'distinction'. I am telling everyone and the response has been overwhelming.
Firstly, a massive thank you from me and Janine, we thoroughly enjoyed the course and learnt a lot of new ways to handle our customers. As I mentioned the course was well above our expectations and better than the ICM courses I attended. Early indications show the training is paying off.
Your style was welcoming and refreshing. So many times in a training environment I feel the trainer has read up on what needs to be said and doesn't really put 100% into it. You, however, admittedly love your job and the industry and it shows. I hope I am fortunate enough to be included in any of your visits and would be honoured to be one your contacts within O2.
I thought it would be nice to give you some fantastic feedback from your session. The guys absolutely loved it and came back brimming and full of excitement on what they learnt and what they want to change. They couldn’t give you enough praise.
Just wanted to say a big thanks for your assistance on the Level 4 Credit Management Diploma course.
I came into this having limited belief that I could pass a course of this level as I had actually failed AAT NVQ 4 when I did the course twice and came in with a big confidence problem.
Your teaching, and particularly your willingness to be available for questions throughout non-teaching time is something I have been completely taken with. I have not only passed with over 92%, I have gone away from every lesson with a smile and a skip in my step as they have been fun and funny as well as informative.
I would recommend your course to Anyone and recommend you as a teacher to Everyone.
Having now completed both the diploma course and the professional credit manager workshop, I felt it was prudent for me to give you some feedback on the two.
Diploma Course – Firstly, let me say how much I enjoyed this course. As you know I have done the certificate course with the ICM and although this was beneficial, I felt the structure of that course and the amount of irrelevant information that it seemed to cover meant that it was hard to garner too many things from this that I could develop into my job role. This is not an accusation I could levy at your diploma course. I felt that all the information we covered was extremely relevant and I feel it has left me with the skills to do my job to an even greater level (accepting for the fact that I was amazing already....ha ha). Both you and Marie made the course enjoyable and not once did I struggle for motivation or feel bored or clock watch.
I hope that the results I achieved show that what I have said is completely true, because I wouldn’t have achieved this had I not enjoyed it. Many thanks to both you and Marie and please pass my comments on to her.
Professional Credit Manager Workshop – What can I say about this? Amazing! I was not sure what to expect from this, but despite my lack of expectations, I was still surprised by how good this workshop was. The parts covered under the NLP umbrella by Joseph and Paul were exceptional and in my opinion, really got the workshop off to a flying start. That said; I feel that however it had been structured it would still have been excellent and beneficial to all involved. As you know I was mainly there for the In Depth Credit Risk Analysis and this part of the course was covered really well and I came out of it with the knowledge I was looking for and probably more. I am calculating millions of different ratio’s, sifting through notes to accounts with a fine tooth comb and asking questions.
I would change nothing about these two courses. Nothing! The presenters for both were excellent and the venues for them were equally as impressive.
Many Thanks for everything. I feel that I have picked up valuable skills that will help me not only improve in my current role, but face future challenges with confidence and increased vigour.
Thank you Steve; I enjoyed the course very much. Very interesting the mind games you need to play to collect money owed.
Since returning to the office I have been able to implement your suggestions and feel that my collection techniques have been enhanced and expanded. I feel more confident when speaking with clients and am able to respond to their excuses rather than accepting them.
I just wanted to say a big thank you for the training course you ran yesterday. The feedback that I have received from the team this morning has been very positive and they are all very enthusiastic and revved up. Mindy has already put some of the tactics into practice, which is fantastic.
Thought you might like to know, we have had only very positive feedback from the Managing Credit Risk day. All attendees found it useful and felt it would help them with their current roles.
Thanks for a great Diploma Course in Credit Management.
Thanks for your time today. Already sent an email to a problem account with change of wording and responded to me by phone within 30 minutes!
The team know how to prioritise their work to gain maximum cash collection benefits. Queries are dealt with quickly and efficiently thanks to the way that the CMT course was taught. We have achieved better than expected gains since the team attended the course, and most of the team are asking for an even more advanced follow up!
We set up a European Shared Service Centre to handle Invoice to cash work for the whole of Europe. The team was, for the most part, newly recruited. A number of the team members were recruited not for their credit control knowledge, but for their language skills - in most cases they were locals of the countries we needed to collect from.
Once the team was established, we had 32 people with little or no credit control experience. We decided that the team needed some training and engaged Steve Savva from Credit Management Training Ltd to hold an in-house course over 2 days for the whole team. The team were taught basic and advanced credit control and all gave positive feedback on completion.
Using the skills that they had learnt on this course, we saw some very good results. Cash Collections increased to a point where in November we achieved a European cash collection record.
DSO started to reduce from month one, and on looking at our tracking, since the initial drop in DSO has not increased to the old higher levels that it used to be.
We were impressed by the way Steve Savva ran the day. It makes a nice change to be trained by someone who has personal experiences to share with delegates.
Let me express my appreciation on the diploma course. I can really see myself improving and developing in all areas of credit management.
Thanks again for the excellent session last week. When we wrapped up on Thursday the feedback from the group was 100% positive and everyone really enjoyed being back in the classroom again – so congratulations!!!
CMT Level 4 Credit Management Diploma
It took me 2 years to complete the CICM level 3 diploma in credit management, which I finished in 2015.
I work in credit control and I help supervise a team of 5 whilst running my owner ledgers.
Your course was really informative and I feel I learnt as much in 4 weeks as I did in two years. For people looking to take this course it is not a walk in the park. There is a lot of additional homework/studying to do if you want to achieve good results. It is technically a two year course in 4 weeks.
I have attended the majority of Steve’s courses and would thoroughly recommend them to anyone that is wanting to expand their knowledge.
Thank you Steve for being so approachable and taking the time to explain things.
I am writing to say thank you for the wonderful course. Both Chris and I thoroughly enjoyed it and were so pleased that we enrolled. The course was highly informative and both you and Gerry were brimming with enthusiasm for your work. This is wonderful to see and definitely is contagious.
I am really so pleased and thank you so much for your guidance - I have learned so much on the Diploma Course from you and feel I have grown as a person. You are an inspiration Steve.
Having arrived at the hotel knowing the very basics of financial statements, I came away understanding all about different ratios...being able to sit down and put into practice what we had learnt was a great achievement.
I’d like to thank you for the time and effort and sheer enthusiasm that you brought to the courses which I have absolutely no doubt will be beneficial to all who attended!
The team are really positive after what they all felt was a really great beneficial day so thank you!
I really would like to say a big thank you for your excellent presentation. I’ve had quite a lot of e-mails from the credit controllers saying how much they enjoyed the day. I have to say it is the best Telephone Collections presentation I’ve seen, and needless to say I’ve seen a few over the years.
I think the Diploma Course and trainer Steve Savva are both excellent and have recommended the course to my colleagues and friends as I feel it would be a great experience for anyone in the credit industry.
You have helped me tackle some of our most difficult clients and I have now reduced not only a lot of the debt, but also the amount of days they are paying in.
It was a wonderful pleasure and learning experience to attend the Credit Lifecycle and Debt Recovery Masterclass presented by you. I have gained a lot of knowledge and made new friends.
The training was very good and everyone got something out of the day. I have been listening to the team making calls and it is impressive to hear the increased level of authority and confidence they have. They will all be after my job soon!
The DIY Legal course was excellently presented.
Just wanted to say a Big Thank You for the past five weeks; I would recommend your Diploma Course and your company to anyone; it’s well organised, interesting presenters, good course material, friendly and approachable. What else can I say?
I have been hearing some terrific reports about the course. Even the most long serving and experienced staff have been praising it.
I learned a great deal on the Diploma Course and you really made it interesting.
The participants all thanked me for organising the training. They all said that you gave a really excellent, interesting and informative presentation. You always take your work very, very seriously and prepare everything you need to do with a lot of dedication.
Your Diploma Course in Credit Management is an intense, but highly rewarding exercise, which will add value to anyone studying for it. The course delivered everything. Putting the skills I learnt into practice has added real value to the department, increasing understanding, quality of training decisions and overall collection performance. I would recommend it to anyone looking to increase their abilities and understanding of key issues relating to Credit Management, without having to study for a prolonged amount of time.
Feedback from your Call Handling Skills Workshop was excellent and we would like you to put together a training course for our Field Development Coordinators.
I would like to thank you again for doing the Professional Credit Manager Masterclass with us. I really enjoyed the mix and self analysing etc. It made me look at things from a different perspective.
Since attending the Diploma Course last year, I’m very excited about attending the Professional Credit Manager Workshop and learning even more new ideas I can put into practice.
The training was fantastic. It certainly raised issues/techniques that we had not considered in the past.
I attended the Credit Management Diplom Course taken by Steve Savva. The best course I have ever been on. Steve is fabulous at his job and always keeps you interested. I would recommend Credit Management Training Ltd to everyone. Very professional, knowledgeable and friendly. Keep up the great work.
I have gained an incredible amount of beneficial and helpful advice that I'm already finding myself using.
Pat and I enjoyed the Diploma Course so much we felt our staff would benefit from your expertise as well.
I would just like to say that it’s the most riveting course I have attended. I came away with a lot of ideas to put to my company. I thoroughly enjoyed it.
Diploma Course – Having already completed another credit management diploma I was not too sure what to expect nor was I sure how much I was going to gain from the course. I can now say having completed the course that I was thoroughly surprised. The difference between this particular course and any other course provider (I have been through a few) is that Steve provides actual real life situations and useable advice for cash collections and credit management. It was a welcome change to actually be given practical scenarios that I now use in my day to day collections and credit management. I have gained knowledge on credit management through the text provided during the course but more valuable is the practical knowledge I have gained which assists in my role. The confidence you gain in dealing with difficult customers or internal relations with Sales is honestly invaluable. I would and have recommended this course to colleagues both within my organisation and through the credit management network. Any course provider can teach you what is written in a book or through papers published on a subject but not many can actually make you feel more capable of dealing with the situations you face throughout your role. Not only have my collections increased dramatically but I also feel more confident in doing so. Not to mention the DSO has fallen by just over 30% to a very reasonable 39 days which is well below any targets that have been set for this year.
Management can now ask for reports which I feel confident in providing and explaining. There have even been reports that I’ve designed which they didn’t know they needed until they were sent them. I must say that I keep the course notes on my desk, and flick through every now and then to see if there’s anything new I can bring to the table.
I am amazed that what seems so simple actually works. As you learn throughout the course you find yourself laughing at yourself and wondering why you didn’t think of it. What seems so simple actually is an art form and I feel grateful that I can now use this to benefit myself and my company.
Working within credit control I know that taking time out from collections can seem quite daunting but it really is worth it. Even with the economic position and the tightening of training budgets you’ll learn from the first lesson how important credit control is to the finance function. It helps to put the role we do into perspective and to understand that we are not just ‘debt chasers’ and we’re not just here to inconvenience customers and annoy the sales or service teams. The course helps you to understand where you fit in and to better understand how to improve relations between yourself and your internal customers.
Steve as a tutor puts you at ease and makes sure that you understand all that is being taught. Not to mention he is pretty funny too.
The course has exceeded my expectations. I learnt to be proactive and no longer reactive and to turn negative situations into positive outcomes. I will recommend it to every credit controller I know.
Having worked in the Credit and Debt Management industry for nearly 30 years, I was most pleased to discover we never stop ‘learning’ and some of your valuable tips and techniques to achieve best practice will most certainly be taken forward.
I found your workshop to be extremely beneficial and I’m happy to say that on the occasions that I have used The Magic Letter, as it is known internally, it has been 100% successful.
I’ve been on several of these courses, but never before felt so relaxed and eager to participate and learn.
I have attended many courses during my career, but I must confess that I really enjoyed your course. The content was excellent, simple to understand and yet very effective.
Cash Collection Best Practice has indeed already proved to be useful. Thank you very much for your input.