When it comes to credit management, the skills needed to become a credit professional are more complex than you think. To do well you need to be an above average communicator, selling yourself to customers whilst at the same time juggling the sales and finance interests of the company, and have the listening capacity of an agony aunt. You must deliver figures close to the sales figures of the previous month, and on top of this you must be honest and fair. About 80% of the time will be spent talking to customers. On-the-spot decisions affecting future trading of the company become a way of life. It is, therefore, essential to have well trained people in this crucial department. One of the leading trainers in the field is Credit Management Training Ltd (CMT).
In this article, its founder, Steve Savva explains what makes CMT such a success.