It is challenging to book a new order and chase the customer for a late payment, at the same time! Still, salespeople often need to cope with this confronting challenge.
In this interactive Live Course, you will learn why collecting money matters. You will learn how to deal with excuses; how to be assertive with difficult customers; and how to influence them to pay sooner without jeopardizing the customer relationship.
Understanding the importance of Collecting Money
Influencing the customer
Being assertive
Dealing with excuses
Class exercises
Salespeople dealing with cash collection issues and late paying customers.
Following a brief overview of financial objectives, this workshop is vastly dedicated to group exercises on payment negotiation, where learners will deal with various situations to practice their influencing, persuasive and bargaining skills to collect money.
8 hours
