Learn the tactics of persuasion in one day! In the same way that salespeople are in competition for business, cash collection people are in competition for cash. The telephone is a powerful tool, but only if you have the skills to maximise its potential.
In this dynamic and interactive Live Course, you will learn to use the telephone as a weapon of persuasion; you will learn how to be assertive with difficult customers; and how to influence them to pay sooner without jeopardising the customer relationship.
Understanding the importance of collecting money
Influencing the customer to pay you sooner
Dealing with different customer types
Being assertive with customers
Stressing the benefits of paying
Reaching an agreement
Role plays – group exercises
Anyone dealing with cash collection issues and late paying customers.
Following a brief overview of financial objectives this workshop is vastly dedicated to group exercises on influencing, payment negotiation, where learners will deal with various situations to practice their influencing, persuasive and bargaining skills to collect money.
8 hours
