Excellence is like an insurance policy. Results need to satisfy employers, customers and shareholders, but whatever the quality of your work, continued survival of a business or continued employment cannot be guaranteed, especially in the current Brexit uncertainty and Hung Parliament. Being excellent will go a long way to helping you keep a job, get a new job, become self employed or keep a business going.
Play to Your Strengths
Write down what you consider to be your best skills and qualities and get them checked by someone you trust to be honest and impartial. Make sure your strengths match the work you do or plan to do. For instance do not become a sales person, consultant or an independent financial adviser if you are shy or hesitant about selling yourself.
Achieving excellence is easier if you are using your best talents; it is not so easy if you are working in areas of weakness!
Learn to Improve
Seek to enhance your strengths and overcome your weaknesses by learning, training, education and practice. Ask yourself; “What problems do I have that need to be resolved?” “What challenges do I need to meet?” “What are the possible answers?” “What do I know?” “What do I need to learn?”
Reflect on what you have already learnt and know. Is it enough to keep you achieving excellent results in what you do? I have recently completed a training course on Social Media and am already reaping the benefits!!
It’s about Planning, Doing, Checking and Acting – The PDCA approach as it is known, by Charles Handy, a professor at London Business School from 1972 to 1994, who is featured in a book I recently read on Business Masterminds by Robert Heller.
Supply Total Quality
Use the PDCA process to rethink and improve everything you do. This is something I am working on. Standards need to be set at the highest level, customers (internal and external) need to be debriefed on their assessment of your work, preferably face to face. This is what strengthens relationships and gives quality control.
The latest information technology, used in the right way, will improve communications, efficiency and customer service. It should also help you manage your time better.
The right computer programmes will help you generate the right documents, create presentations and reports, speed up and record communications, keep accounts and help you plan financially, keep track of your appointments and deadlines, list and cross refer contacts, file documents digitally and so much more!
Your website should be a marketing and communications tool and also interactive.
Sustaining excellence not only depends on skills, tools and techniques, but on having a long term view. Charles Handy recommended these four rules:
Success breeds success and achieving excellence should bring even more success.
Steve Savva FCICM
AQA – 6 Distinctions, 1 Merit, 1 Pass, 2 Fails. Rebecca Ruck came top with 94.9%. CBRE in Glasgow – Top Marks, 95.9%, achieved by Gillian Gallacher. 6 Distinctions, 2 Merits, 2 Passes. Mishcon de Reya – Certificates of Distinction
Following her success on the Level 4 Credit Management Diploma Course, Tracy Fernley, Credit Control Manager at Gateley Plc, booked training for her team on Cash Collection by Phone Best Practice. Here is her unsolicited testimonial: "I wanted to wait until
Here are six practical steps you can take to motivate your staff to deliver the results you need. 1. Clarify what you want Your people need to have a clear understanding of the results you truly care about as well
Steve Savva presented a two day workshop on Advanced Credit Collections For Credit Professionals in Singapore on 26 and 27 April. Feedback was Excellent and the picture shows delegates with Steve after the course. Steve will be in Singapore again